Refund and Returns Policy for SillikePartners
At SillikePartners, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please review our refund and returns policy below.
1. Refund Policy
We offer refunds under the following conditions:
- Eligibility: Refunds are available within 14 days of purchase for digital products that were not downloaded or accessed.
- Non-Refundable Items: Due to the nature of digital goods, we cannot issue refunds for products that have been downloaded, accessed, or used.
- Request Process: To request a refund, please contact us with your order details and reason for the refund.
2. Returns Policy
- As our products are digital, no physical returns are necessary. If you encounter an issue with your product, reach out to us, and we will work to resolve it promptly.
3. Exchanges
If you purchased the wrong product, we offer an exchange for a product of equal value within 14 days of purchase, provided the original product has not been downloaded or accessed.
4. Customer Support
For assistance with refunds, returns, or exchanges, please contact us.
5. Exceptions
We reserve the right to decline refund or exchange requests in cases of:
- Repeated refund requests for multiple purchases.
- Evidence of misuse or violation of our terms of service.
6. Refund Processing Time
Approved refunds will be processed within 7–10 business days, and the amount will be credited back to your original payment method.